Returns

Fizzywhiz Returns Policy

At Fizzywhiz we aim to provide high-quality products and services. By placing an order you agree to the following terms.

1. Consumer Returns: Returns are accepted within 30 days of delivery if items are unused, unopened, in original packaging and resaleable. Proof of purchase is required. Items returned in a used, opened, damaged or unsaleable condition will not be refunded or exchanged. Fizzywhiz reserves the right to refuse returns that do not meet these conditions or are returned outside of the stated timeframe.

2. Non-Returnable Items: For health, hygiene and safety reasons the following cannot be returned once opened or used: fragrance oils, cosmetic bases (e.g. soap bases, creams, lotions), bath & body products, colourants, micas, glitters, dyes, powders, and any digital products (assessments, templates, downloads, online training). Digital products are non-refundable under all circumstances, regardless of whether they have been downloaded or accessed. If unopened and in original condition, physical items listed above may be returned. Custom-made, seasonal or personalised items cannot be cancelled or returned once production has begun.

3. Returns Process: Authorisation must be obtained before sending any item back by contacting info@fizzywhiz.com. Returns without prior approval will be refused. Photographs of the product and packaging may be required before authorisation. Items must be securely packaged with all labels, seals and accessories intact. Any damage caused by inadequate packaging will void eligibility for a refund. Return address will be provided once authorised. Do not send goods to our warehouse without approval. Customers are responsible for return shipping unless the item is faulty or incorrect. Tracked/insured postage is strongly advised as Fizzywhiz accepts no liability for returns lost, delayed or damaged in transit.

4. Refunds & Exchanges: All returns are inspected on arrival. Fizzywhiz reserves the right to test or conduct third-party analysis of returned items before confirming any faults. Refunds will only be processed once inspection confirms eligibility. Approved refunds are issued only to the original payment method within 7–10 business days. Delivery charges are non-refundable unless due to our error or confirmed fault. Exchanges for incorrect or faulty items caused by Fizzywhiz will be shipped free of charge. Refunds/exchanges will not be issued until goods are physically returned and confirmed to meet return conditions. Where misuse, tampering, incorrect storage, or signs of repackaging are identified, refunds will be refused.

5. Damaged or Faulty Items: Damaged or faulty items must be reported within 48 hours of delivery with clear photographs of the item and packaging. The faulty or damaged product must be returned to Fizzywhiz for inspection before a replacement or refund is issued. Once confirmed faulty we will cover the cost of return shipping and provide either a replacement or a full refund including delivery charges. Claims made outside the 48-hour window may be rejected. Fizzywhiz reserves the right to refuse claims if returned items are found to be in working condition, misused, stored incorrectly, or damaged after delivery.

6. Business-to-Business (B2B) Returns: For wholesale and business customers, returns are accepted only if items are faulty, damaged on arrival or supplied in error. Change-of-mind returns are not permitted for B2B transactions. Faults or damages must be reported within 48 hours of delivery with supporting photographs. Authorised B2B returns must be received within 14 days of approval. Faulty or incorrect items must be returned before a refund or replacement is issued. Digital products are strictly non-refundable under all circumstances. Refunds will only be processed once items are received, inspected and confirmed as faulty/incorrect. Fizzywhiz reserves the right to reject claims where misuse, repackaging or improper storage is identified.

7. Delivery & Proof of Delivery: Once tracking shows an order has been delivered to the address provided, Fizzywhiz is not responsible for loss, theft or damage occurring after delivery. Customers are responsible for ensuring safe delivery points. International customers are responsible for all customs, duties, and return shipping costs.

8. Restocking & Unauthorised Returns: Fizzywhiz may apply up to a 10% restocking fee for bulk, non-faulty or unauthorised returns. Returns received without prior authorisation will not be accepted and may be returned to the customer at their expense.

9. Responsibility for Returns: Customers are responsible for ensuring goods are securely packaged and safely delivered back to Fizzywhiz. We are not liable for items lost, delayed or damaged in return transit. Tracked and insured services are strongly recommended. Items arriving damaged due to poor packaging will not be eligible for a refund.

10. Delivery Charges: Original delivery charges are non-refundable except where the return is due to an error by Fizzywhiz or a confirmed faulty product. If a customer chooses an upgraded shipping service (e.g. express delivery), this additional cost will not be refunded unless the service was not provided.

11. Digital Products and Assessments: All digital purchases are final and non-refundable. This includes assessments, addendums, templates, downloads and online training. Customers are responsible for ensuring they have the correct details before ordering. Any attempt to dispute or charge back digital items will be strongly defended with evidence and may result in refusal of future orders.

12. Abuse of Returns Policy: Fizzywhiz reserves the right to refuse service, block future orders or close customer accounts where abuse of our returns process is identified, including repeated returns, false claims of faults, or attempts to misuse the policy. Fraudulent claims or chargebacks will be legally challenged and defended with supporting evidence.

13. Legal Rights: This policy does not affect statutory consumer rights under UK consumer law. For business customers, statutory consumer rights do not apply and transactions are treated under business-to-business law.

14. Governing Law & Jurisdiction: This Returns Policy and any disputes arising from it are governed by and construed in accordance with the laws of England and Wales. By purchasing from Fizzywhiz, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information: All return queries must be directed to info@fizzywhiz.com. Authorised returns should be sent to Fizzywhiz, Unit 23 Maritime Enterprise Park, Atlas Road, Bootle, Liverpool, L20 4DY.

 

Fizzywhiz Refund Policy

At Fizzywhiz we want all customers to be satisfied with their purchases. Please read our refund terms carefully before placing an order.

1. Eligibility for Refunds: Refunds are only issued once returned items have been received, inspected, and approved. Items must be unused, unopened, in their original packaging, and in a resaleable condition. Proof of purchase is required.

2. Non-Refundable Items: Refunds are not available on opened fragrance oils, cosmetic bases, bath & body products, colourants, micas, glitters, dyes, powders, custom-made or seasonal items, or any digital products (assessments, templates, downloads, online training). Digital products are strictly non-refundable under all circumstances.

3. Faulty or Incorrect Items: If an item arrives faulty, damaged, or incorrect, you must notify us within 48 hours of delivery with photographs. The faulty or incorrect product must be returned to Fizzywhiz for inspection before a refund is processed. Once confirmed faulty or supplied in error, a full refund including delivery costs will be issued.

4. Refund Method & Timeline: Approved refunds are issued only to the original payment method used at checkout. Refunds are processed within 7–10 business days of approval. Banking and payment provider timelines may vary, and Fizzywhiz is not responsible for delays caused by third parties.

5. Delivery Charges: Original delivery charges are non-refundable except where the return is due to our error or a confirmed fault. If a customer has chosen an upgraded service (e.g. express delivery), this additional cost will not be refunded unless the service was not provided.

6. Business-to-Business Orders: For wholesale and business customers, refunds are only available for faulty, damaged, or incorrectly supplied goods. Change-of-mind refunds are not available on B2B transactions. Digital items remain non-refundable under all circumstances.

7. Fraud & Abuse: Any attempt to misuse the refund process, submit false claims, or raise fraudulent chargebacks will be defended with evidence and may result in refusal of future orders and legal action.

8. Governing Law: This Refund Policy is governed by and construed in accordance with the laws of England and Wales. All disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information: All refund queries must be directed to info@fizzywhiz.com. Authorised returns should be sent to Fizzywhiz, Unit 23 Maritime Enterprise Park, Atlas Road, Bootle, Liverpool, L20 4DY.