Terms & Conditions

Fizzywhiz Terms & Conditions
Last Updated: 23 February 2026
Please read these Terms and Conditions carefully before placing an order, purchasing an Assessment, or subscribing to any Fizzywhiz service. By purchasing goods, digital content, or subscriptions (including access to the Fizzywhiz Cosmetic Assessment Portal), you agree to be bound by these Terms in full.
These Terms govern all sales, subscriptions, and digital services provided by Fizzywhiz to business customers. Fizzywhiz reserves the right to amend, update, or withdraw any part of these Terms at its sole discretion. Continued use of Fizzywhiz products, services, or Portal access following any update constitutes acceptance of the revised Terms.

Section 1 – Sale of Goods
Last Updated: 23 February 2026
At Fizzywhiz we aim to provide high-quality products and services. By placing an order you agree to the following terms.

1.1 Orders
By confirming you have read and agree to these Terms and Conditions, you are making an offer to purchase the product(s) in your basket. All orders are subject to acceptance by Fizzywhiz and subject to stock availability. An email confirmation will be issued within one working day, including your order reference number. Fizzywhiz reserves the right to withdraw products from sale or refuse any order at its sole discretion. By placing an order, you confirm you are at least 18 years of age, or have parental or guardian consent.

1.2 Price and Payment
All prices are shown in pounds sterling and are correct at the time of order unless a clear error occurs. Payment may be made via the accepted card or payment methods shown at checkout. You confirm that the payment method used belongs to you or that you have permission to use it. Card payments may be subject to validation checks and authorisation by the card issuer. Fizzywhiz reserves the right to refuse a transaction at its discretion.

1.3 Chargebacks, Bank Disputes and Fraud
If a customer initiates a chargeback or payment dispute without first contacting Fizzywhiz to attempt resolution, Fizzywhiz may cancel current and future orders, subscriptions, and access to services. A fixed administration fee of £35 will be applied to chargebacks in addition to any bank, platform, legal, or recovery fees incurred. Where Fizzywhiz provides proof of delivery (including carrier tracking or delivery confirmation), this shall be conclusive evidence of fulfilment. Any assessments, documents, or digital products linked to a charged-back order are rendered void and may not be used for compliance purposes. Fizzywhiz reserves the right to recover all costs, damages, and losses resulting from chargebacks and to report suspected fraudulent activity to banks, payment providers, and relevant authorities.

1.4 Product Descriptions and Images
Every effort is made to ensure product images, descriptions, and colours are accurate. Minor variations may occur due to photography, batch variation, or device display settings. Such variations do not constitute a fault.

1.5 Cancellations and Returns
Unless faulty or supplied in error, returns are not accepted on personalised, bespoke, or digital items. Digital products are non-refundable once purchased as access is granted immediately. Where physical goods are defective or supplied in error, they must be reported and returned within 30 days in their original condition for refund or replacement. Refunds exclude original shipping unless Fizzywhiz was at fault. Customers are responsible for safe return shipping and are advised to use a tracked service. Where Fizzywhiz agrees to reimburse return shipping, reimbursement is limited to standard courier or Royal Mail First Class Parcel rates only.

1.6 Delivery
Orders will be delivered to the address provided at checkout. Delivery charges and estimated timescales are shown on the Delivery page. Delivery dates are estimates only. Risk passes to the customer once delivery is confirmed by the carrier. Fizzywhiz is not responsible for parcels once marked as delivered, including those left in safe places or with neighbours. International customers are responsible for any import duties, taxes, and customs charges.

1.7 Promotions and Discounts
Promotions are limited to one per person and one per household unless otherwise stated. Promotions cannot be combined unless explicitly stated and have no cash value. Discount codes must be applied at checkout. Promotional orders that include any digital content, Assessment, or documentation cannot be cancelled or refunded once access has been provided.

1.8 Resale and Reseller Policy
Products, kits, or bundles are supplied for use by the original purchaser only and may not be resold, re-boxed, re-labelled, or repackaged without written permission. This does not prevent the sale of finished products manufactured by the customer as the Responsible Person, provided they comply with all applicable regulations and hold valid documentation where required.

1.9 Testing and Use
Customers are responsible for testing all raw materials, packaging, and formulations before sale or use. Fizzywhiz accepts no liability for misuse, incorrect formulation, contamination, failure to test, or improper storage.

1.10 Regulatory Compliance
Fizzywhiz supplies products intended for lawful cosmetic, home-fragrance, or cleaning manufacture. It remains the customer’s responsibility to ensure products are manufactured, labelled, notified, and sold in compliance with applicable laws, including any required Assessments, documentation, notifications, and maximum usage limits.

1.11 Liability
Fizzywhiz’s maximum liability in connection with any physical product supplied shall not exceed the purchase price of that product. Fizzywhiz is not liable for loss of profit, business interruption, reputational loss, downtime, or indirect or consequential loss. Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.

1.12 Force Majeure
Fizzywhiz shall not be liable for delay or failure to perform obligations caused by events beyond its reasonable control, including supply-chain disruption, illness, strikes, courier delays, technical failure, or regulatory change.

1.13 Intellectual Property and Brand Use
All intellectual property in Fizzywhiz branding, product imagery, packaging, documentation, downloads, and related materials remains the property of Fizzywhiz. The Fizzywhiz name, logo, trade dress, and brand identity must not be used, reproduced, or presented in a way that implies endorsement or association without prior written permission.

1.14 Right to Refuse Service and Terminate Access
Fizzywhiz may refuse service, cancel orders, or terminate accounts where necessary to protect its staff, customers, operations, compliance position, or reputation. Termination may include restriction or withdrawal of access to any portal or digital service.

1.15 Evidence and Communication Records
Fizzywhiz may retain communications and transaction records for customer support, compliance, fraud prevention, and legal defence. Such records may be used as evidence in disputes, investigations, or chargeback proceedings.

1.16 Customer Conduct
Any abuse, threats, harassment, or intimidation toward Fizzywhiz staff or representatives may result in immediate account termination, refusal of future service, and referral to relevant authorities where appropriate.

1.17 Pre-Action Resolution
Customers must provide written notice of any issue and allow 30 days for investigation and response before commencing legal proceedings. Failure to do so entitles Fizzywhiz to seek dismissal and recover costs where permitted.

1.18 Limitation of Aggregate Liability
Total aggregate liability to any customer shall not exceed the total amount paid by that customer in the previous 12 months.

1.19 Entire Agreement and No Reliance
These Terms constitute the entire agreement between Fizzywhiz and the customer. Customers acknowledge they have not relied on any representation not contained within these Terms.

1.20 Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute shall fall within the exclusive jurisdiction of the courts of England and Wales.

1.21 Version Control
The version of these Terms published on the Fizzywhiz website at the time of order applies to that transaction. Updates take immediate effect for future orders.

Section 2 – Assessment Sales, Subscriptions, Portal Access and Intellectual Property
Last Updated: 23 February 2026

2.1 Business Basis of Supply
All Assessments, subscriptions, Portal access, recipes, kits, digital downloads, and related documentation are supplied strictly on a business-to-business basis. By purchasing, the customer confirms they are acting in the course of business and not as a consumer. Once digital access has been granted, no cancellation or refund rights apply. Purchase of an Assessment or subscription does not create any partnership, joint venture, employment, or agency relationship between the customer and Fizzywhiz.

2.2 Scope of Assessment Purchase
The purchase of an Assessment covers its preparation, review, and issue at the time of purchase only. It does not include future regulatory updates, reformulations, ingredient substitutions, Responsible Person changes, business name changes, re-issues, amendments, or ongoing assessor review unless expressly agreed in writing. Assessments represent point-in-time compliance documentation based on the information provided. Ongoing legal compliance remains solely the responsibility of the Responsible Person.

2.3 Responsible Person and Business Name
Assessments are issued strictly to the Responsible Person and business name provided at the time of purchase. Once issued, the Responsible Person and business name cannot be changed, transferred, assigned, or reused by another entity. Any such request constitutes a new Assessment purchase at the current rate. Use of an Assessment under a different name renders it void.

2.4 Subscriptions and Tokens
Subscriptions renew automatically unless cancelled before the renewal date. Payments are non-refundable once digital access has been provided. Tokens hold no cash value, cannot be transferred, shared, or sold, must be used within four (4) weeks of the corresponding payment date, do not roll over, and expire automatically. If a subscription lapses, all unused tokens expire, subscriber-only benefits cease, and previous pricing or promotional terms are lost. Rejoining will be under the current structure and pricing.

2.5 Portal Access and Hosting
The Fizzywhiz Portal operates as a digital delivery platform for Assessments and related documentation. Fizzywhiz does not guarantee uninterrupted availability and may suspend access for maintenance, investigation, security, legal, or behavioural reasons. Fizzywhiz may modify, migrate, archive, or close the Portal with reasonable notice. Customers are responsible for downloading and securely storing their own copies of Assessments and documentation. Fizzywhiz has no ongoing obligation to host or reissue documents once access is withdrawn or the Portal is closed.

2.6 Regulatory Changes and Industry Reformulation
Cosmetic regulation, IFRA Standards, REACH, CLP, and related frameworks are subject to change. Where regulatory amendments occur, Fizzywhiz is entitled to a reasonable implementation period and updates may require time depending on volume and assessor availability. Transitional delays do not constitute breach of contract. If an ingredient becomes restricted or prohibited, Fizzywhiz may withdraw, reformulate, rename, or discontinue affected products. No compensation, refund, or liability arises from regulatory change beyond Fizzywhiz’s reasonable control. Customers remain responsible for monitoring compliance and suspending manufacture where required.

2.7 Intellectual Property Ownership
All Assessments, recipes, formulations, kit instructions, templates, downloads, videos, training materials, Portal content, and associated documentation remain the exclusive intellectual property of Fizzywhiz.
Purchase grants a limited, revocable, non-transferable licence for internal business use only.
No ownership rights transfer.

2.8 Recipes, Kits and Training Content – Licence Restrictions
For the purposes of this clause, “Recipes and Content” includes any formulation, method, instructions, ingredient ratios, tutorials, workbooks, templates, downloads, kit guides, or training materials supplied by Fizzywhiz in any format.
The customer may use Recipes solely for internal manufacturing within their own business.
The customer must not:
• Sell, resell, share, gift, lend, transfer, publish, upload, or distribute any Recipe or Content
• Include Recipes or instructions inside kits, bundles, starter packs, subscription boxes, classes, memberships, digital downloads, or workshops
• Teach, coach, train, host workshops, create courses, or provide instructions using Fizzywhiz Recipes
• Rebrand, rename, slightly modify, reverse-engineer, or create derivative versions for redistribution
• Share Recipes in online groups, social media, cloud storage, forums, printed handouts, or email distribution
• Upload Recipes or Content into AI or automation tools for reproduction, rewriting, or commercial reuse
Minor adjustments remain derivative work. Sharing a Recipe or Content in part (including screenshots, rewrites, summaries, or ‘recreated’ versions) is treated as sharing the whole.

2.9 Gifted, Shared or Transferred Materials
Recipes, Assessments, or Content obtained via gifting, account sharing, business sale, second-hand transfer, or unauthorised distribution confer no usage rights.
Only the original purchasing customer holds the licence unless written permission is granted by Fizzywhiz.
Unauthorised possession does not create entitlement.

2.10 Breach and Enforcement
Breach of this Section constitutes a material breach of contract.
Fizzywhiz may, without refund and at its sole discretion:
• Immediately suspend or terminate Portal access and subscriptions
• Cancel pending orders
• Refuse future orders
• Permanently blacklist the individual or business
• Remove access to Fizzywhiz social platforms or groups
• Issue cease-and-desist notices or takedown requests
• Seek injunctive relief or damages
• Recover legal and administrative costs
Portal logs, order records, and digital access records may be relied upon as evidence.

2.11 External Escalation
Customers must notify Fizzywhiz in writing and allow fourteen (14) working days for investigation before escalating to regulatory authorities or publishing public allegations.
Premature escalation or defamatory publication constitutes breach of contract.

2.12 Liability and Indemnity
Fizzywhiz’s total liability for any Assessment or subscription shall not exceed the amount paid for that specific service. Fizzywhiz shall not be liable for loss of profit, business interruption, relabelling costs, reformulation costs, product recall expenses, or any indirect or consequential loss. Customers agree to indemnify and hold harmless Fizzywhiz and its assessors from any claims arising from manufacture, marketing, labelling, or sale of products.

2.13 Fraud and Investigation Rights
Fizzywhiz may request proof of identity, Responsible Person status, insurance, or manufacturing compliance where misuse is suspected.
Failure to cooperate within seven (7) days may result in suspension or termination without refund.

2.14 Termination for Legal or Reputational Risk
Fizzywhiz reserves the right to terminate access, subscriptions, or refuse service where continued association presents legal, regulatory, or reputational risk.
Termination does not entitle the customer to compensation or refund.

2.15 Survival of Obligations
All clauses relating to intellectual property, confidentiality, liability, indemnity, enforcement, and licence restrictions survive termination of access, subscription, or business relationship.

Section 3 – General
Last Updated: 23 February 2026

3.1 Data Protection
Fizzywhiz processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details of how personal data is collected, stored, and used are set out in the Privacy Policy. Data is processed solely for legitimate business purposes including order fulfilment, compliance, fraud prevention, customer support, and legal obligations.

3.2 Data Retention
Fizzywhiz retains order records, portal logs, communications, and compliance documentation for as long as required by law or legitimate business need. After this period, records may be securely deleted or anonymised. Customers are responsible for maintaining their own copies of all Assessments, recipes, and compliance documentation.

3.3 Data Access Requests
Customers may request access to or correction of their personal data in writing. Fizzywhiz may retain certain records where required for regulatory, financial, fraud-prevention, or legal defence purposes.

3.4 Account Security
Customers are responsible for maintaining the confidentiality of login credentials and for all activity occurring under their account. Fizzywhiz accepts no liability for loss, damage, or misuse resulting from failure to safeguard account details. Account sharing is prohibited and may result in suspension or termination.

3.5 System Records and Evidence
Electronic records maintained by Fizzywhiz, including order history, portal access logs, download records, communications, and IP logs, constitute conclusive evidence of transactions, delivery, and account activity for legal and administrative purposes. Digital delivery is deemed complete once access is made available or an email notification has been sent.

3.6 Confidentiality
All communications, documentation, training materials, support responses, and internal processes provided by Fizzywhiz are confidential. They must not be copied, shared, published, screenshot, recorded, distributed, or disclosed without prior written consent. Breach of confidentiality may result in immediate termination of access and enforcement action.

3.7 Acceptable Use
Customers must not introduce viruses or malicious code, attempt unauthorised access, scrape or extract data, interfere with website or portal functionality, or use automated systems to harvest content. Misuse may result in account termination and legal action.

3.8 Artificial Intelligence and Automation Restrictions
Customers must not upload, input, reproduce, analyse, or process any Fizzywhiz Assessments, recipes, training materials, or content into AI systems, automation tools, scraping software, or third-party platforms for duplication, rewriting, derivative creation, or redistribution. Such activity constitutes a material breach of contract and intellectual property infringement.

3.9 Service Availability
Fizzywhiz uses reputable third-party hosting and payment platforms but does not guarantee uninterrupted availability. Temporary interruptions for maintenance, upgrades, security, or circumstances beyond reasonable control do not entitle customers to refund, compensation, or extension of benefits.

3.10 Cybersecurity and Third-Party Integrations
While Fizzywhiz uses industry-standard security measures, it cannot guarantee complete protection against cyber-attacks. Use of third-party integrations or applications in connection with Fizzywhiz services is at the customer’s own risk and subject to the third party’s terms.

3.11 Force Majeure
Fizzywhiz shall not be liable for delay or failure to perform obligations due to events beyond its reasonable control, including but not limited to regulatory changes, system failures, illness, supply-chain disruption, strikes, natural disasters, or governmental action.

3.12 Retention of Title
Physical goods remain the property of Fizzywhiz until payment has been received in full. Customers must not resell, pledge, or use goods as security while payment remains outstanding.

3.13 Insurance Requirement
Customers must maintain adequate product liability insurance covering goods manufactured or sold using Fizzywhiz Assessments, kits, or materials. Fizzywhiz accepts no liability for uninsured losses.

3.14 Customer Warranties
Customers warrant that they will comply with all applicable laws and regulations, maintain Good Manufacturing Practice where required, use Assessments and Recipes strictly within permitted scope, and not use Fizzywhiz materials for unlawful, misleading, or unsafe purposes.

3.15 Indemnity
Customers agree to indemnify and hold harmless Fizzywhiz, its directors, staff, and assessors against all claims, damages, penalties, fines, costs, and legal expenses arising from manufacture, labelling, marketing, or sale of products, misuse of Assessments or Recipes, or breach of these Terms.

3.16 Enforcement and Legal Costs
If Fizzywhiz is required to pursue enforcement, recovery, or legal action arising from breach, all related legal, investigative, administrative, and court costs are recoverable from the customer.

3.17 Chargebacks and Fraud
Unauthorised or unfounded chargebacks constitute breach of contract. Fizzywhiz may submit transaction data, access logs, and delivery records in defence of any claim and recover administrative costs incurred. Repeated or fraudulent disputes may result in permanent blacklisting.

3.18 Termination
Fizzywhiz may suspend or terminate access to services, subscriptions, or accounts where necessary to protect its legal, regulatory, or reputational interests. Termination does not entitle the customer to refund.

3.19 No Guarantee of Commercial Success
Fizzywhiz provides compliance documentation and materials only. No guarantee is made regarding sales, profitability, or business growth. Commercial outcomes remain the sole responsibility of the customer.

3.20 Public Statements and Conduct
Customers must not publish false, defamatory, misleading, or malicious statements about Fizzywhiz, its staff, assessors, or services. Concerns must be raised privately in writing before public escalation. Defamatory publication constitutes material breach and may result in enforcement action.

3.21 Limitation of Claims Period
Any claim relating to services or goods must be raised in writing within thirty (30) days of the event giving rise to the claim. After this period, claims are deemed waived.

3.22 Waiver and Severability
Failure to enforce any provision does not constitute waiver of future enforcement. If any provision is found invalid, the remaining provisions remain in full force.

3.23 Entire Agreement
These Terms, together with the Privacy Policy and any written confirmation issued by Fizzywhiz, constitute the entire agreement between the parties. No verbal statement or informal communication shall vary these Terms.

3.24 Assignment
Fizzywhiz may assign or transfer its rights and obligations without prior notice. Customers may not assign or transfer their rights without written consent.

3.25 Amendments
Fizzywhiz may amend these Terms at any time. Updated versions are published on the website or Portal. Continued use of services constitutes acceptance of the revised Terms.

3.26 Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

3.27 Survival
Clauses relating to intellectual property, confidentiality, indemnity, liability limits, enforcement, and licence restrictions survive termination or expiry of services.

3.28 No Collective or Representative Claims
Customers agree that any dispute, claim, or legal action against Fizzywhiz must be brought on an individual basis and not as part of any class, collective, group, or representative proceeding.

3.29 No Delay in Enforcement
Any delay or failure by Fizzywhiz to enforce a right or remedy shall not constitute a waiver of that right or remedy.