Terms & Conditions

Please read the following Terms & Conditions carefully before placing an order or subscribing to our services. By purchasing goods or subscribing to the Cosmetic Assessment Portal with Fizzywhiz, you agree to be bound by these terms. Fizzywhiz reserves the right to update or modify these Terms & Conditions at any time.

Section 1: Sale of Goods

1. Orders

By confirming that you have read and agree to these Terms & Conditions, you are making an offer to purchase the product(s) in your basket. Our website is designed to give you every opportunity to review your order details before final submission.

All orders are subject to acceptance by Fizzywhiz. Within one working day of receiving your order, you will receive an email confirmation including your order reference number (please keep this for future correspondence).

Acceptance of your order is subject to stock availability. Fizzywhiz reserves the right to withdraw any product from sale or refuse an order at its sole discretion.

By placing an order, you confirm that you are at least 18 years of age, or have parental/guardian consent to purchase from Fizzywhiz.

2. Price & Payment

All prices are shown in £ sterling and are correct at the time of order unless a clear error occurs.

Payment may be made via accepted credit/debit cards listed at checkout. You confirm that the payment method used belongs to you. All cardholders are subject to validation checks and authorisation by the card issuer. Fizzywhiz reserves the right to refuse a transaction at its discretion.

Bank Charges & Chargebacks
If a customer initiates a bank charge, chargeback, or similar payment dispute without first contacting Fizzywhiz to resolve the issue, all current and future orders, subscriptions, and access to services will be immediately cancelled. The customer will be permanently blacklisted from making future purchases. Fizzywhiz reserves the right to recover any associated bank fees, administrative costs, and losses incurred as a result of the chargeback.

A fixed administration fee of £35 will be applied to all chargebacks, in addition to any bank or legal fees. If an order is subject to a chargeback, Fizzywhiz will revoke all access to assessments, documents, downloads, or digital products linked to that order.

Any future orders placed (including those already paid for) will be automatically cancelled and refunded only at Fizzywhiz’s discretion, minus bank and administrative fees.

Where Fizzywhiz provides proof of delivery (including courier tracking, signed delivery, or photographic evidence of delivery confirmation), this will be treated as conclusive evidence that the order was fulfilled. Customers agree not to file chargebacks in such cases.

Any free gifts, promotions, discounts, or bonuses applied to a disputed order will be revoked. Assessments, documents, or portal access linked to a charged-back order will be invalidated and reported as void for compliance purposes.

If a chargeback is made on an order containing digital products (including courses, templates, downloads, or resources), the customer’s licence to use that content will be terminated immediately.

Fizzywhiz reserves the right to share customer details relating to chargebacks with fraud prevention databases, banks, payment providers, and relevant authorities.

Customers who have initiated a chargeback against Fizzywhiz in the past may be refused service for any future orders, regardless of the reason.

Unfounded or fraudulent chargebacks will be treated as a serious breach of these Terms & Conditions. Fizzywhiz reserves the right to report such activity to banks, payment processors, and relevant authorities, as well as to pursue recovery through debt collection agencies or legal proceedings. Customers agree to indemnify Fizzywhiz against all costs, damages, and losses resulting from chargebacks.

Additional Enforcement
Fizzywhiz reserves the right to recover all costs associated with chargebacks, including but not limited to bank fees, administrative fees, legal costs, debt collection costs, and any losses arising from the dispute. Statutory interest may be applied to all outstanding sums at the rate of 8% above the Bank of England base rate until payment is made in full.

If a chargeback is filed, Fizzywhiz may withhold any outstanding or future orders, regardless of whether they are linked to the disputed payment, until the matter is resolved.

Any assessments, documents, or compliance files linked to a charged-back order are rendered void and may not legally be used for cosmetic compliance purposes. Customers who attempt to use invalidated assessments remain fully liable for any regulatory consequences.

Fizzywhiz reserves the right to report fraudulent or repeated chargebacks to banks, payment providers, fraud prevention agencies, industry regulators, and Trading Standards.

This clause applies equally to full or partial chargebacks. Even where a payment provider or bank rules in favour of the customer, Fizzywhiz reserves the right to terminate all future business relationships and recover associated losses through civil proceedings.

Account Termination & Fraud Prevention
In the event of a chargeback or payment dispute, all linked accounts, subscriptions, portal access, and community group access (including those registered under different email addresses) will be permanently terminated. Fizzywhiz reserves the right to block all associated details, including names, delivery and billing addresses, email addresses, and payment cards, to prevent future orders.

Fizzywhiz may share chargeback details with third-party fraud prevention systems, industry partners, and relevant authorities, which may affect a customer’s ability to purchase from other retailers.

All services and access are suspended immediately once a chargeback is initiated, pending resolution.

Customers acknowledge that initiating a false or unfounded chargeback may constitute attempted fraud. Fizzywhiz reserves the right to report fraudulent activity to the bank, payment processor, and law enforcement authorities.

3. Product Descriptions

We aim to ensure all product images, descriptions, and colours are accurate. However, slight variations may occur due to photographic processes or screen settings. Fizzywhiz cannot accept responsibility for minor differences in appearance.

4. Cancellation & Returns

a) Personalised or Bespoke Items
Unless faulty or supplied in error, we cannot accept returns on personalised or bespoke items.

b) Digital Products
All digital products (including downloads, online courses, templates, and resources) are non-refundable once purchased, as access is granted immediately. By completing your purchase, you agree that your right to cancel ends once the digital content has been made available to you.

c) Defective Items
If an item is defective or sent in error, we will refund your return costs. Items must be returned in the same condition received, within 30 days of delivery.

d) Consumer Right to Cancel
If you are a consumer purchasing non-bespoke, physical products, you have the right to cancel within seven working days after delivery. Products must be unopened, unused, and returned at your expense. Once packaging is opened, your cancellation right ends. Refunds for returns not caused by Fizzywhiz error will exclude original shipping costs. Return shipping fees are not covered unless the item is faulty.

e) Returned Items Lost in Transit
You are responsible for the safe return of items. We recommend using Recorded or Special Delivery. Fizzywhiz is not liable for packages lost in transit.

f) Refunds & Replacements
Refunds or replacements will be processed within 7 working days of receiving returned goods in line with these Terms & Conditions. Refunds will be made to the original payment method. Replacements will match the original specification unless otherwise agreed.

g) Packaging Responsibility
When returning products, customers must ensure items are packaged securely. Fizzywhiz is not responsible for damage caused by inadequate packaging during return transit.

5. Delivery

Orders will be delivered to the address provided at checkout. A delivery address different to your billing address may be specified.

Delivery charges and estimated timescales are shown on our delivery page. Standard UK delivery is normally 3–6 working days; kits and bespoke products may take up to 7 working days.

If a parcel cannot be delivered due to incorrect or incomplete address details, and is returned to us, a refund will be issued for the goods minus shipping and carrier return fees (currently £11.95 + VAT).

Risk of loss and damage to products passes to you once delivery has been confirmed by the carrier. Fizzywhiz is not responsible for parcels once marked as delivered, including those left in safe places or with neighbours.

If you order products for delivery outside the UK, you are responsible for all import duties, taxes, and customs clearance charges. Fizzywhiz is not liable for any delays caused by customs.

6. Promotions & Discounts

From time to time, Fizzywhiz may offer promotional discounts or special offers. Unless otherwise stated:

• Promotions are limited to one per person and one per household

• Promotions cannot be used in conjunction with any other offers, discounts, or promotions

• Promotions have no cash value and cannot be exchanged for money, gift cards, or credit

• Discount codes or vouchers must be applied at checkout and cannot be added or refunded after an order has been placed

• Fizzywhiz is not responsible if a promotional code is lost, expired, or entered incorrectly

• Unless otherwise stated, promotions apply only to retail orders placed directly on the Fizzywhiz website and exclude wholesale, bulk, or third-party platform orders

• Fizzywhiz reserves the right to limit promotional use to specific products, categories, or time periods, and to withdraw or amend promotions at any time

• If a kit or product is purchased using a promotion that includes an assessment, this order cannot be cancelled, returned, or refunded under any circumstances, unless the item is faulty or supplied in error

• Promotions and discount codes are non-transferable and can only be used by the customer to whom they were issued

• Fizzywhiz reserves the right to cancel or refuse promotions if they are misused (for example, creating multiple accounts, bulk ordering, or sharing codes outside of intended use)

• All promotions are valid only for the time period stated. Expired codes will not be honoured

• If a promotional order is returned in part, any refund will be adjusted to reflect the discount applied

• Any free gifts or bonuses included as part of a promotion must also be returned unused and in original condition if the qualifying order is returned

7. Liability

Our maximum liability in connection with any product supplied will not exceed the purchase price of that product. Fizzywhiz is not liable for loss of profits, business, or anticipated savings; loss or corruption of data; or any indirect or consequential loss.

Nothing in these terms excludes Fizzywhiz’s liability for death or personal injury caused by negligence or for fraud. Your statutory rights are not affected.

Customers acknowledge that they are responsible for ensuring their products, labelling, and marketing comply with applicable regulations. Fizzywhiz assessments and compliance documents support this process but do not replace the customer’s legal obligations as the product manufacturer.

8. Data Protection

Please refer to our Privacy Policy for details on how we collect, store, and use your information.

9. Force Majeure

We are not liable for delays or failure to deliver due to events outside our reasonable control, including but not limited to natural disasters, war, strikes, lockouts, or government restrictions.

10. Waiver

No waiver by Fizzywhiz of any breach shall be considered a waiver of any subsequent breach.

11. Entire Agreement

These Conditions of Sale, along with our Terms of Use, Returns Policy, Product Prices, Delivery Information, and Contact Details, constitute the entire agreement between you and Fizzywhiz. No employee or agent may make representations that override these terms without written confirmation.

You are responsible for ensuring that all information provided to Fizzywhiz is accurate and complete. Fizzywhiz is not liable for issues arising from incorrect details supplied by you.

These Terms override any prior agreements, communications, or understandings between Fizzywhiz and the customer, whether written or verbal.

12. Third Party Rights

No third party shall have rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

13. Governing Law

These Terms are governed by the laws of England. You agree to submit to the exclusive jurisdiction of the English courts.

14. Severability

If any provision of these Terms is found unenforceable or invalid by a court, the remaining provisions shall continue in full force and effect.

15. Acceptable Use of Website

You agree not to misuse the Fizzywhiz website by introducing viruses, attempting unauthorised access, scraping content, or interfering with its operation. Misuse may result in account termination and legal action.

16. Governing Language

These Terms are drafted in English. If translated into another language, the English version shall prevail in the event of a conflict.

17. Service Availability Disclaimer

Fizzywhiz does not guarantee that the website, portal, or digital services will be available at all times. Temporary interruptions may occur due to maintenance, upgrades, or circumstances beyond our control.

18. Amendment of Terms

Fizzywhiz reserves the right to amend these Terms at any time. Customers will be notified of significant changes, and continued use of the services constitutes acceptance of updated Terms.

19. Assignment Clause

Fizzywhiz may transfer or assign its rights and obligations under these Terms without prior notice. Customers may not transfer their rights or obligations without written consent.

20. Headings Disclaimer

Headings in these Terms are for convenience only and do not affect interpretation.

Section 2: Assessment Sales & Subscriptions

These Terms apply to all assessments purchased from Fizzywhiz, whether as individual one-off purchases, as part of a kit, or through a subscription to the Fizzywhiz Assessment Portal. By purchasing an assessment or subscription, you agree to comply with these Terms.

Where clauses refer specifically to subscriptions, tokens, or portal access, these apply only if you are a subscriber. All other clauses (including Ownership & Restrictions, Confidentiality, Compliance with Regulations, Misuse, and Termination) apply to every assessment sale without exception.

1. Introduction

These Terms govern the use of and access to all assessments supplied by Fizzywhiz. By purchasing, you agree to comply with these terms.

2. Subscription & Payments

For portal subscriptions, payments are monthly recurring from the date of purchase. Customers are charged the same fee each month unless subscription is cancelled. Payments are non-refundable as instant digital access is provided. One active subscription per customer.

One-off assessments or kits including assessments are charged at the point of purchase. Payments are non-refundable once the assessment process has begun or documents have been issued.

3. Access & Cancellation

Subscriptions may be cancelled anytime. Access remains for 30 days after last payment, then reverts to basic portal access.

Completed assessments remain accessible at all times, however Fizzywhiz does not guarantee indefinite storage or retrieval. Customers must download and store their own copies.

One-off assessments and kit-linked assessments cannot be cancelled, returned, or refunded once work has begun, unless supplied in error.

4. Benefits & Incentives

Incentives or bonuses may be offered throughout the year. These only apply while a subscription is active. If a subscription is cancelled, incentive progress resets and bonuses are forfeited.

5. Token Usage (Subscribers Only)

Tokens are allocated monthly and must be used within that month. Unused tokens do not roll over and are forfeited. Tokens are non-transferable and can only be used on the subscriber’s account.

6. Promotions & Discounts

From time to time, Fizzywhiz may offer promotions on assessments or subscriptions. Unless otherwise stated: promotions are limited to one per person and one per household; promotions cannot be used in conjunction with any other offers, discounts, or promotions; assessment promotions are non-refundable and non-transferable; Fizzywhiz reserves the right to cancel or refuse promotions if misused (for example, creating multiple accounts or sharing codes).

If a subscription, kit, or product linked to a promotion includes assessments, the order cannot be cancelled, refunded, or returned once access or assessments have been granted, unless supplied in error.

7. Ownership & Restrictions

Assessments cannot be sold, transferred, or reassigned. Ownership of assessments cannot be changed to another individual or entity.

All assessment templates, methodologies, and materials remain the intellectual property of Fizzywhiz. Customers only receive the right to use their completed assessments for their own products and compliance purposes. Assessments may not be resold, copied, or used for third-party businesses.

Customer recipes submitted for assessments are confidential and remain the property of the customer. These recipes cannot be shared, copied, or distributed by Fizzywhiz. Equally, customers must not share their assessments, recipes, or related materials with other individuals, businesses, or groups.

Assessments and recipes must not be discussed, distributed, or disclosed on social media, in private or public forums, or in online groups (including but not limited to Facebook groups, WhatsApp groups, Telegram groups, Discord, or similar platforms). Sharing screenshots, extracts, instructions, or details of assessments or recipes in any way is strictly prohibited.

Customers must not discuss any concerns, disagreements, or points they believe to be incorrect with anyone other than the named assessor listed on their assessment. Any attempt to question, dispute, or discuss assessment content with third parties, other assessors, groups, or social media platforms will be treated as a breach of these Terms.

Customers are strictly prohibited from sharing Fizzywhiz assessments, recipes, templates, or related materials with other assessors, compliance providers, consultants, or services. Any service provider offering assessment, compliance, or related services must first obtain written permission from Fizzywhiz before handling, reviewing, or using Fizzywhiz materials.

Consequences of breach: Immediate and permanent removal of portal and assessment access. No refund will be given under any circumstances. Fizzywhiz reserves the right to blacklist offending customers and/or service providers from future purchases or subscriptions. Fizzywhiz reserves the right to monitor online platforms, groups, and forums for evidence of misuse and to retain such evidence for enforcement or legal proceedings. Fizzywhiz reserves the right to take legal action to protect its intellectual property and business interests, and customers in breach agree to indemnify Fizzywhiz against any loss, damage, or cost resulting from their misuse.

8. Non-Payment & Re-Subscription (Subscribers Only)

Failure to make payment results in automatic cancellation. Re-access requires re-subscribing at the current rate.

9. Pricing & Subscription Lock (Subscribers Only)

Subscription price remains fixed while active. If cancelled and re-subscribed, new pricing applies.

10. User Responsibilities & Code of Conduct

The portal and assessment services must be used lawfully and without disruption. Sharing logins, manipulating assessments, or misusing content is prohibited and may result in termination. Customers are responsible for ensuring they have the necessary technology, internet access, and software to access and download assessment content. Fizzywhiz is not liable for issues caused by customer hardware or software limitations.

11. Intellectual Property

All content remains the property of Fizzywhiz. Copying, distributing, or repurposing content without permission is forbidden.

12. Account Security & Fraud Prevention

Customers are responsible for login security. Fraudulent activity may lead to suspension.

13. Technical Support & Availability

Reasonable support will be provided. Service may be interrupted for maintenance or unforeseen issues. Fizzywhiz reserves the right to update, change, or discontinue features of the portal or assessment services at any time to reflect regulatory changes or business needs.

14. Compliance with UK Consumer Laws

These Terms comply with the Consumer Rights Act 2015. Customers acknowledge that no refunds are available once assessment access or documents have been granted.

15. Privacy & Data Protection

Customer data is handled in line with UK GDPR and the Data Protection Act 2018. For more details, see our Privacy Policy.

16. Alternative Dispute Resolution

Customers may seek dispute resolution via UK-approved ADR providers or Trading Standards.

17. Distance Selling & Cooling-off Period

Under the Consumer Contracts Regulations 2013, digital services typically include a 14-day cooling-off period. By purchasing an assessment or subscription, you waive this right, as access and/or work is provided instantly.

18. Limitation of Liability

Fizzywhiz is not liable for indirect damages, technical issues, or business losses. Liability is not excluded for personal injury, fraud, or statutory obligations.

19. Governing Law & Jurisdiction

These Terms are governed by UK law. Disputes fall under the jurisdiction of UK courts.

20. Chargeback Policy

If a chargeback is initiated without first contacting Fizzywhiz, accounts may be suspended and legal action may be taken.

Bank Charges & Chargebacks
If a customer files a chargeback or initiates a bank charge, Fizzywhiz will immediately cancel all current and future orders, subscriptions, and access to services. The customer will be permanently blacklisted from further purchases. Fizzywhiz reserves the right to recover any associated bank fees, administrative costs, and losses incurred as a result of the chargeback.

A fixed administration fee of £35 will be applied to all chargebacks, in addition to any bank or legal fees. If a chargeback is filed, Fizzywhiz will revoke all access to assessments, documents, downloads, or digital products linked to that order or subscription.

Any future orders placed (including those already paid for) will be automatically cancelled and refunded only at Fizzywhiz’s discretion, minus bank and administrative fees.

Where Fizzywhiz provides proof of delivery (including courier tracking, signed delivery, or photographic evidence of delivery confirmation), this will be treated as conclusive evidence that the order was fulfilled. Customers agree not to file chargebacks in such cases.

Any free gifts, promotions, discounts, or bonuses applied to a disputed order will be revoked. Assessments, documents, or portal access linked to a charged-back order will be invalidated and reported as void for compliance purposes.

If a chargeback is made on an order containing digital products (including courses, templates, downloads, or resources), the customer’s licence to use that content will be terminated immediately.

Fizzywhiz reserves the right to share customer details relating to chargebacks with fraud prevention databases, banks, payment providers, and relevant authorities.

Customers who have initiated a chargeback against Fizzywhiz in the past may be refused service for any future orders, regardless of the reason.

Unfounded or fraudulent chargebacks will be treated as a serious breach of these Terms & Conditions. Fizzywhiz reserves the right to report such activity to banks, payment processors, and relevant authorities, as well as to pursue recovery through debt collection agencies or legal proceedings. Customers agree to indemnify Fizzywhiz against all costs, damages, and losses resulting from chargebacks.

Additional Enforcement
Fizzywhiz reserves the right to recover all costs associated with chargebacks, including but not limited to bank fees, administrative fees, legal costs, debt collection costs, and any losses arising from the dispute. Statutory interest may be applied to all outstanding sums at the rate of 8% above the Bank of England base rate until payment is made in full.

If a chargeback is filed, Fizzywhiz may withhold any outstanding or future orders, regardless of whether they are linked to the disputed payment, until the matter is resolved.

Any assessments, documents, or compliance files linked to a charged-back order are rendered void and may not legally be used for cosmetic compliance purposes. Customers who attempt to use invalidated assessments remain fully liable for any regulatory consequences.

Fizzywhiz reserves the right to report fraudulent or repeated chargebacks to banks, payment providers, fraud prevention agencies, industry regulators, and Trading Standards.

This clause applies equally to full or partial chargebacks. Even where a payment provider or bank rules in favour of the customer, Fizzywhiz reserves the right to terminate all future business relationships and recover associated losses through civil proceedings.

Account Termination & Fraud Prevention
In the event of a chargeback or payment dispute, all linked accounts, subscriptions, portal access, and community group access (including those registered under different email addresses) will be permanently terminated. Fizzywhiz reserves the right to block all associated details, including names, delivery and billing addresses, email addresses, and payment cards, to prevent future orders.

Fizzywhiz may share chargeback details with third-party fraud prevention systems, industry partners, and relevant authorities, which may affect a customer’s ability to purchase from other retailers.

All services and access are suspended immediately once a chargeback is initiated, pending resolution.

Customers acknowledge that initiating a false or unfounded chargeback may constitute attempted fraud. Fizzywhiz reserves the right to report fraudulent activity to the bank, payment processor, and law enforcement authorities.

21. Misuse of Assessments

Assessments may only be used for the specific products and formulations they were created for. Any alteration, falsification, or use outside the approved scope is strictly prohibited and may result in account termination and legal action.

22. Changes to Product Regulations

Fizzywhiz will update assessments to reflect regulation changes where required, but customers remain fully responsible for ensuring their business, products, and labelling comply with all applicable cosmetic regulations at all times.

23. No Resale or Redistribution

Customers may not resell, distribute, or share Fizzywhiz assessments or content.

24. Termination for Breach

Fizzywhiz reserves the right to suspend or terminate assessment access immediately, without refund, if you breach these terms. Fizzywhiz also reserves the right to refuse service, orders, or subscriptions at its sole discretion if it believes doing so is necessary to protect its business interests.

25. No Guarantee of Results

Fizzywhiz provides assessments, digital content, and support services for compliance and educational purposes only. We do not guarantee specific business outcomes, sales results, or regulatory approvals, as these remain the responsibility of the customer.

26. Community Groups & Conduct

Fizzywhiz may provide access to private groups or community spaces (for example, Facebook groups, forums, or similar) as part of the subscription or assessment service. Access to these groups is offered as additional support only and is not part of the cosmetic assessments or assessment service itself. Fizzywhiz reserves the right to remove, mute, or block access at its sole discretion.

27. Force Majeure

Fizzywhiz is not liable for service disruption due to events beyond its control (e.g., natural disasters, cyberattacks, government restrictions).

28. Communication & Notices

All official communications (including billing, policy updates, and service notices) will be sent to the email address provided at registration. Customers are responsible for keeping their contact details up to date and checking their email (including spam folders).

29. Third-Party Platforms

Access to certain features (such as community groups) may rely on third-party platforms (e.g., Facebook). Fizzywhiz is not responsible for outages, changes, or limitations imposed by these platforms.

30. Survival of Terms

Any provisions of these Terms which by their nature should survive termination (including intellectual property, limitation of liability, no-refund clauses, and misuse restrictions) shall continue to apply after cancellation or termination.