Shipping

Shipping Information

We aim to deliver your parcel quickly, cost-effectively, and as conveniently as possible. The time frames below include order processing (sorting, picking and packing) as well as courier delivery. These are estimated guidelines and may vary slightly, but we’ll always do our best to get your order to you as quickly as possible.

Royal Mail First Class Tracked
Delivery takes 3–5 working days (total time) from the date your order is placed. Parcels are sent via Royal Mail First Class Tracked.

Free Shipping
Free delivery is available on orders of £100 or more (excluding wax products). Delivery takes 3–5 working days and is sent via Royal Mail First Class Tracked or another courier if required. This applies to parcels up to a maximum weight of 20kg.

Express Delivery (DPD)
Orders placed before 10am Monday to Friday are dispatched the same day. Delivery takes 1–2 working days (total time). Orders placed after 10am or on weekends and Bank Holidays are dispatched the next working day. This is a fully tracked service, and if you provide your email and phone number at checkout, DPD will send you tracking updates and delivery notifications.

Please note
During promotions, sales events, or peak seasons, delivery time frames may vary slightly. All shipping charges shown at checkout include postage, packaging, and handling, not just courier costs. Orders over 20kg may be split into multiple parcels or may incur an additional delivery fee. All charges are shown in GBP and include VAT where applicable.

International Shipping
At this time, we only ship within the United Kingdom and do not currently offer international delivery.

Additional Information
Orders are processed in the order they are received, and processing times may vary during busy periods. Orders placed after 10am will be processed the next working day. “Working days” means Monday to Friday, excluding Bank Holidays. You will receive a tracking link by email once your order has been dispatched.

If your order includes pre-order or backorder items, we may ship items separately or hold your order until all items are available. If delivery is attempted and no one is available, it is the customer’s responsibility to rearrange delivery or collect the parcel from the courier’s depot. Please ensure your delivery address is entered correctly at checkout, as we cannot accept responsibility for delays or loss caused by incorrect details.

If a parcel is returned to us because delivery could not be completed due to missing or incorrect information, the shipping cost will be deducted from any refund or charged again if the order is resent. If your parcel arrives visibly damaged, please reject the delivery and ask the courier to return it directly to us so we can resolve the issue quickly. Parcels accepted despite visible damage cannot be refunded or replaced.

If your parcel does not arrive within the expected time frame, please contact us within 7 days of the expected delivery date so we can investigate with the courier. Courier investigations into lost parcels may take up to 30 days. Refunds or replacements will only be issued once the investigation is complete.

Once a parcel has been scanned as delivered to the address provided at checkout, responsibility passes to the customer. If you choose to waive a signature or authorise delivery without one, you accept full responsibility for loss or damage after confirmation.

Large or heavy orders may be sent in more than one parcel and could arrive on different days. If a parcel is not collected or delivery is refused, the shipping cost will be deducted from any refund, or an additional charge will apply if you would like it resent. We cannot guarantee that multiple orders placed close together will be combined into one shipment, and shipping fees apply per order.

If you arrange for a third-party courier, collection, or forwarding service, our responsibility ends once the parcel has been handed over to them. If delivery is to a workplace, reception, or shared address, delivery is deemed complete once signed for or confirmed by the courier at that location.

Where possible, we reuse and recycle boxes and packaging materials to reduce waste. Your parcel will always be packed securely, but it may occasionally arrive in a larger box than expected to ensure items are safe. Please take care when opening parcels, as recycled boxes may contain staples or strong tape. Returned items must also be securely packaged, as we cannot accept responsibility for damage caused in return transit due to insufficient packaging.

During peak seasons such as Christmas, Easter, or Bank Holidays, courier networks may experience delays beyond our control. We recommend ordering early to avoid disappointment. Fragile goods are packed securely, but we cannot be held responsible for breakages caused during unpacking. Delivery to remote areas such as the Highlands, Islands, or Northern Ireland may take longer or incur additional charges.

While we primarily use Royal Mail and DPD, we reserve the right to use alternative couriers. Once your parcel has been collected, it is also subject to the courier’s own terms and conditions. If you request an address change directly with the courier after dispatch, we are not responsible for delays, loss, or misdelivery.

We reserve the right to request proof of identity or payment verification before dispatching high-value orders, and some orders may require a signature on delivery. Once placed, we cannot change the shipping method, including upgrades to express delivery.

We do not cover the cost of return shipping. Refunds are processed within 7–10 working days after we have received and inspected your returned parcel. Returned parcels remain the responsibility of the customer until received, so we strongly recommend using a tracked and insured service.

If you experience any delivery issues, please contact us at info@fizzywhiz.com.

Legal Notes
Nothing in this Shipping Policy affects your statutory rights under UK consumer law. This policy and any disputes arising from it are governed by the laws of England and Wales. Our liability for delayed, lost, or damaged parcels is strictly limited to the value of the goods purchased. We are not liable for any indirect, incidental, or consequential losses such as profit or business revenue. If any part of this policy is found invalid or unenforceable, the remaining provisions shall continue in full force and effect. We reserve the right to update or amend this policy at any time, with the latest version always available on our website.